Privacy Policy

1. General

This Privacy Policy describes how Spectent Services Pvt. Ltd. collects, uses, and protects your personal data when you interact with our Services. Spectent is committed to safeguarding your privacy in accordance with applicable legal frameworks, including the Information Technology Act, 2000, and associated data protection rules under Indian law.

Our services include providing inspection, maintenance, construction task inspections, process or product inspections, and digitizing these processes through our website, mobile application, and other platforms. Please read this Privacy Policy carefully to understand our views and practices regarding your personal information and how we will treat it.

2. How we use your Information

We use the information we collect for the following purposes:

• To Provide Services: Camera and geolocation data are essential for conducting appliance inspections and maintenance with accuracy.
• To Improve the App: We use usage and device information to optimize the App, troubleshoot issues, and add new features based on user feedback.
• To Communicate with You: We may send you updates, notifications, or promotional materials about the App, which you can opt out of at any time.

3. Data Sharing and Disclosure

Spectent does not sell your personal data to third parties. However, we may disclose your personal data under the following circumstances:

• Service Providers: We may share your data with trusted service providers who assist us in operating our cloud storage, application infrastructure, and data processing.
• Business Transfers: In the event of a merger, acquisition, or transfer of assets, we may transfer your personal data to the successor entity.
• Third-Party Transfers: If we ever transfer your data for a purpose not originally collected or authorized by you, we will provide you with an opt-in option to limit the use and disclosure of your data.
• Legal Obligations: We may be required to disclose your data in response to lawful requests by public authorities.
• With Your Consent: We will share your data when you have provided explicit consent for us to do so.

4. Data Security

We have implemented appropriate physical, technical, and administrative measures to safeguard your data, including:

• Encryption and secure data transfer methods such as TLS for data in transit.
• Access controls, authentication systems, and operational monitoring practices.

However, no security measure is entirely fool-proof. Therefore, we cannot guarantee the absolute security of your personal data.

5. Accessing and Updating Your Personal Information

Spectent's software includes a permissions model that allows organizations to control which users have access to personal data and inspection records. Organizations are responsible for determining what information is collected and who has access to view and update such information.

Spectent will not review, share, or distribute personally identifiable information without the client’s consent, except where necessary to troubleshoot technical issues or resolve operational concerns.

6. User Rights

Under applicable laws, users may have the following rights regarding their personal information:

• Right to access personal information.
• Right to correct inaccurate information.
• Right to request deletion of personal data.
• Right to restrict or object to data processing.
• Right to data portability where applicable.
• Right to withdraw previously provided consent.

7. Data Retention

We retain personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Data that is no longer required may be deleted or anonymized.

8. International Data Transfers

Your personal data may be stored or processed in countries other than India. In such cases, we ensure appropriate safeguards are implemented to protect your information.

9. Changes to the Privacy Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated through our website or other official channels where appropriate.